Windows XP Service Pack 2 Users
Microsoft recently introduced Service Pack 2, which greatly improves the security features of Internet Explorer. If you have Service Pack 2 installed, and you are attempting to view the help files locally, you will see a security warning information bar in Internet Explorer when you attempt to access any of the CGC Online Help files. The message informs you that Internet Explorer has restricted active content and will not allow the Help to function properly until you purposely allow the content to display.
Temporary Solution
Once the Security bar displays, click the Security Information bar.
Select Allow Blocked Content...
The Security Warning Message appears.
3. Click OK.
The instance of Webhelp will now display and function correctly. You will have to perform these steps each time you open or reopen the Webhelp.
Permanent Solution Please note that while this is the only permanent solution available to XP Service Pack 2 users, Microsoft warns against disabling this feature.
More info: http://support.microsoft.com/default.aspx?kbid=843017&product=windowsxpsp2
In Internet Explorer, on the Tools menu, select Internet Options.
In the Internet Options menu, select the Advanced tab.
Select the box next to Allow active content to run in files on My Computer.
If you are running the Online Help System from a CD, select the Allow active content from CD to run on My Computer option.
If you are still having difficulty accessing or viewing the Online Help System, please visit the Windows XP Service Pack 2 Support Center.
